For Symantec Endpoint Protection Manager (SEPM) version 14, and replaced by a self-service email reset feature. If you need to reset the administrator password and cannot use the built-in "Forgot your password?" link, you must contact Broadcom/Symantec Support directly to request a copy of the tool or open a support case. Password Recovery Options for SEPM 14 Forgot Admin Password - Console | Endpoint Protection
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You try the default symantec or admin —nothing works. The previous admin left no documentation, and now you cannot: resetpass.bat for symantec 14 download